Shipping policy

Shipping Policy

At TRIVOOO, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • During peak shopping seasons, sales, or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your shipping details.

2. Shipping Methods

We partner with trusted courier services to ensure reliable delivery across India.

Depending on your location and product availability, your order may be shipped through one of our logistics partners.

The available shipping options will be displayed during checkout, where applicable.

3. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote or Rural Areas: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location and courier service.

4. Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and order value.

We may offer:

  • Free shipping on eligible orders or promotional campaigns.

  • Standard shipping charges for orders that do not qualify for free shipping.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use the tracking information to monitor your shipment through the courier partner's website.

If you do not receive your tracking details within a reasonable time after dispatch, please contact our customer support team.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Courier network delays

  • Incorrect or incomplete shipping addresses

If your package is delayed, we will do our best to assist you in coordinating with the shipping carrier.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

TRIVOOO is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at brijeshp2102@gmail.com. While we will do our best to assist, we cannot guarantee changes once an order has been processed or dispatched.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

  • Your order number

  • Photos of the damaged package or product (if applicable)

  • A brief description of the issue

We will investigate the matter with the courier partner and work toward an appropriate resolution.

9. International Shipping

At this time, TRIVOOO currently ships within India only.

If we begin offering international shipping in the future, this Shipping Policy will be updated with the applicable countries, shipping rates, delivery estimates, customs duties, taxes, and import regulations.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

TRIVOOO

Email: brijeshp2102@gmail.com

We are always happy to assist you and will do our best to ensure a smooth shopping experience.